Privacy Policy

1. Introduction

SuperAbility Resources ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Platform").

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Create an Account: Name, email address, username, password, location
• Create a Listing: Business name, services offered, contact information, location, descriptions, photos, pricing
• Apply for Verification: Legal name, business license, professional certifications, identification documents, tax information
• Contact Support: Name, email, phone number, message content
• Make a Purchase: Payment information (processed securely by Stripe - we do not store full card details)
• Communicate with Others: Messages, inquiries, reviews, and ratings

2.2 Information Collected Automatically

When you use the Platform, we automatically collect certain information, including:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on pages, clicks, search queries
• Location Data: General location based on IP address (not precise GPS unless you grant permission)
• Cookies and Tracking: See Section 7 below

2.3 Information from Third Parties

We may receive information from third parties, such as:

• Payment processors (Stripe)
• Analytics providers (Google Analytics)
• Social media platforms (if you connect your account)
• Verification services (for background checks, if applicable)

3. How We Use Your Information

We use the information we collect for the following purposes:

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Public Information

Certain information is publicly visible on the Platform:

• Your public profile information (name, business name, location, bio)
• Listing details (services, pricing, photos, descriptions)
• Verification status and badge tier
• Reviews and ratings you receive

4.2 With Other Users

When you contact a service provider or respond to an inquiry, we share the information necessary to facilitate communication (name, email, phone number, message content).

4.3 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processing: Stripe (for payment processing)
• Email Services: Email delivery providers
• Analytics: Google Analytics
• Hosting: Web hosting and cloud storage providers
• Customer Support: Help desk and support tools

These service providers are bound by confidentiality obligations and may only use your information to provide services to us.

4.4 For Legal Reasons

We may disclose your information when required by law or to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms and Conditions
• Protect the rights, property, or safety of SuperAbility Resources, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

4.5 Business Transfers

If SuperAbility Resources is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS)
• Secure password storage (hashed and salted)
• Regular security audits and updates
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Retention Periods:

• Active Accounts: Retained while your account is active
• Closed Accounts: Most data deleted within 90 days; some data retained for legal compliance (e.g., transaction records for 7 years)
• Verification Documents: Retained for audit purposes for 7 years after verification
• Communications: Support messages retained for 2 years

You can request deletion of your account at any time by contacting us at info@superabilityresources.com.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Keep you logged in
• Understand how you use our Platform
• Improve our services
• Deliver relevant advertisements

7.2 Types of Cookies We Use

7.3 Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Receive notifications when cookies are set

Note that blocking or deleting cookies may affect your ability to use certain features of the Platform.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 All Users

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing emails (click "unsubscribe" in any email)

8.2 California Residents (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information is collected, used, and shared
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

8.3 European Users (GDPR)

If you are in the European Economic Area (EEA), you have additional rights:

• Right to access, correct, or delete your data
• Right to data portability
• Right to restrict or object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

8.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: privacy@superabilityresources.com
Subject Line: "Privacy Rights Request"

We will respond to your request within 30 days (or as required by applicable law).

9. Children's Privacy

The Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use the Platform or provide any personal information.

If we learn that we have collected personal information from a child under 18, we will delete that information as quickly as possible. If you believe we have collected information from a child under 18, please contact us at info@superabilityresources.com.

10. Third-Party Websites and Services

The Platform may contain links to third-party websites or services that are not owned or controlled by SuperAbility Resources. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information.

Third-party services we use include:

• Stripe (payment processing) - Stripe Privacy Policy
• Google Analytics - Google Privacy Policy

11. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no industry standard for how to respond to DNT signals.

At this time, the Platform does not respond to DNT signals. We will update this Privacy Policy if we adopt a DNT policy in the future.

12. International Data Transfers

SuperAbility Resources is based in the United States. If you are accessing the Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located.

By using the Platform, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you by email (if you have provided an email address)
• Post a notice on the Platform

Your continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.